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- Help Portals
- How do I contact Cleanlinks.co.uk ?
- How can I delete my account and remove my details from Cleanlinks.co.uk?
- What do you do with my personal information and how is it stored?
- Why do you need my payment card details?
- I have been given a discount referral code – how can I apply this to a booking?
- I forgot to use my promotional code when I booked my cleaning – how can I add it?
- Where can I add a promotional code to pay or part-pay for my booking?
- How do I refer a friend to use Cleanlinks.co.uk?
- Can I refer my current cleaner to work for Cleanlinks.co.uk?
- Can I buy vouchers as a gift?
- How many vouchers can I redeem per booking?
- Where can I find my personal referral code?
- How can I register as cleaner on the Cleanlinks.co.uk platform?
- How much do cleaners earn?
- What support do you provide to the cleaners?
- I placed a booking in error – how can I cancel my booking?
- How can I alter the time or date of my one-off booking?
- How can I alter the time, date or frequency of my weekly or fortnightly booking?
- How can I view my next booking in my Cleanlinks.co.uk account?
- How can I view my future bookings in my Cleanlinks.co.uk account?
- My cleaner is going on holiday – how can I arrange a replacement?
- How can I cancel a single clean?
- How can I cancel my regular booking?
- How can I change my cleaner?
- My cleaner is leaving Cleanlinks.co.uk – how do I get a replacement cleaner?
- Will I be charged a cancellation fee if I cancel a booking?
- If I do not pay the full amount for a booking will the cleaner still be paid?
- How do I update my address, email address and/or mobile number?
- I would like to arrange a cleaning for more than one property – how can I add another address to my Cleanlinks account?
- Where do I find the phone number of my cleaner?
- How does the message function work in my customer account and who can read it?
- What does the “Replace Your Cleaner” button mean?
- My cleaner did not show up, what should I do?
- What happens if my cleaner needs less or more time?
- How can I leave feedback for the cleaner?
- My cleaner is not meeting my expectations – what should I do?
- I’ve had a one-off booking and really liked my cleaner – how can I book them regularly?
- How do I give feedback on the Cleanlinks.co.uk service, team or booking experience?
- You were not satisfied with the services of your cleaner?
- I’m not happy with the service – how can I provide feedback?
- Do you monitor cleaner performance?
- How much is a cleaning with Cleanlinks.co.uk?
- How do I pay for my cleaning?
- When will my card get charged?
- The cleaning has taken place but my card has not been charged – how can I pay?
- Who are Stripe and how do they work?
- Can I pay for my cleaning in cash?
- I’ve received a failed payment email – what happens next?
- How can I change my payment card details?
- Where do I find my invoices?
- Do you charge for any travel expenses?
- Which payment methods does Cleanlinks.co.uk offer?
- When do you charge my bank account?
- When do I receive the receipt?
- Is there a fee for using Cleanlinks.co.uk?
- How do I make additional one-off bookings with my current or a previous cleaner?
- How do I make a repeat booking with my current cleaner or a previous cleaner?
- You are not currently in my area – when will you be?
- What types of cleaning does Cleanlinks.co.uk provide?
- How much do you charge?
- Can I leave my cleaner a key?